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For patients

What is Memora Health?

Memora Health is a simple tool, used by either yourself or a loved one, that sends automated, toll-free text messages to your cell phone. Each easy-to-read message is personalized to your specific treatment plan and condition. Each message is no more than a few sentences, and most give you choices to answer from to make responding as easy as possible. Memora Health text messages can be read on any kind of cell phone.

Why was I prescribed this?

Your care team has prescribed you Memora Health to make it easy to view care instructions, make sure you're doing well between visits, send along friendly reminders, and help you reach your treatment goal faster.

How many messages will I receive?

Depending on your health care needs, you may receive messages daily. Some messages may ask for simple answers from you. Please answer each question honestly. Your care team can view your responses to help them provide the best possible care.

Who can see my messages?

Only your care team will have access to the messages sent to you and your responses.

Will I be charged for this?

Memora Health text messages are toll-free and thus come at no cost to you. Thank your doctor for providing this service!

How do I start or change my intervention?

If you were prescribed Memora Health by your doctor, you should receive a text message asking you to confirm that you are the right recipient of these messages and consent to receiving these messages. Please respond Y or Yes to begin the intervention. Please talk to your care team if you believe your intervention should be changed.

How do I stop receiving messages?

You can opt-out of Memora Health messages at any time. Text STOP to the number sending you text messages.

What happens when I text back?

When you text a response, question, or concern, you may receive an automated response to your message. Your care team will be able to see the texts you send.

What should I do if I respond incorrectly?

No worries, it happens to everyone! If you respond incorrectly by mistake, send a second text message with your correct response.

What should I do in an emergency?

Memora Health and Felix are not meant to replace your physician or replicate the advice of a physician. If you have any immediate questions or concerns, please contact your doctor's office directly. If you are experiencing an emergency, call 911 immediately.

What should I do if I do not receive an immediate response?

While this is rare, sometimes Felix is unable to answer questions. Sometimes a member of the care team will be able to respond to you in due time. However, if you believe you are having an emergency, please contact 911 or go to the emergency room.

Is this secure?

Memora Health is built to be HIPAA-compliant, placing the security of your health information over everything else. You have to appropriately consent to using our service and giving us access to some parts of your health information. We take several steps to secure your data. You can learn more about our security practices by contacting us at info@memorahealth.com.

For healthcare providers

Who at the health care organization uses Memora Health?

Memora Health is most commonly used by nursing staff, medical assistants, and some physicians. Our software primarily helps nursing teams automate several components of patient outreach and data collection.

Is Memora Health secure?

Memora Health is HIPAA-compliant and has passed several security screens by health systems, insurance companies, and third-party auditors. You can learn more about our security practices by contacting us at info@memorahealth.com.

Does Memora Health integrate with my EHR?

Memora Health uses HL7 interfaces, SMART on FHIR standards, and common APIs to build integrations with electronic medical record systems. Some EHRs that we have integrated with to-date include Epic, Cerner, athenahealth, eClinicalWorks, and drchrono. Please contact us at info@memorahealth.com to see if we can integrate with your EHR.

What conditions does Memora Health support?

Our team is happy to work with you to build patient outreach content specific to your practice and patient population. Some general conditions we have supported to-date include colorectal surgery, orthopedic surgery, Type II diabetes, congestive heart failure, chronic pain management, general surgery, postpartum care, IVF, and oncology.

Has this been validated?

The Memora Health software has been tested through NIH-funded clinical studies, pilots with leading academic medical centers, and independent physicians. To date, we've worked with over 20,000 patients. You can learn more about data from these patients here.

Can I use Memora Health to send patients my own protocols?

Absolutely! Our team at Memora Health can work with your clinical team to digitize your existing follow-up protocols, making sure your patients receive content that is specific to their clinical episode and overall experience. Learn more here.

Do you store or repurpose any data?

We do not store or repurpose any patient data. Following a patient's journey using Memora Health, their personal health information (PHI) is backed up, as per HIPAA standards, and unaccessible to third-parties.

Can Memora Health triage my patients?

While we support a broad range of patient outreach features, we currently do not support symptom management and triage. Our software is capable of triaging administrative tasks. We believe that clinical staff are best suited to manage patient-reported symptoms. Triaging non-clinical tasks helps these staff members practice at the top of their license.

Am I liable if Felix answers a question incorrectly?

While incorrect responses are rare, physicians are not held liable for these. Memora Health doesn't support any clinical decision-making and symptom management, eliminating any medical malpractice liability issues tied to communicating with patients.

Who else is using Memora Health?

We are partnered with 34 medical organizations today, including several leading academic medical centers in the United States. Please reach out here to learn more about our existing partners.

Where does Memora Health get their content from?

Our team works with physician advisors at leading academic medical centers, such as Brigham & Women's Hospital, to create a foundation of content specific to various patient conditions. We are additionally capable of digitizing follow-up protocols that your clinic currently uses. You can learn more about this process here.

How do I get started with Memora Health?

We're excited to partner with you! Please reach out here to get started with Memora Health.