Last Updated: March 21, 2023
Your health care provider has requested your enrollment in Memora Health's platform to assist you with navigating your care. The platform includes a variety of tools, such as a virtual care team assistant, remote monitoring, appointment reminders, and educational information about your condition. Your health care provider will use the platform to send you communications via SMS text messages to your phone.
Text messages are not always encrypted throughout their transmission. Accordingly, there is some risk that the texts from your care team to you, or from you to your care team, can be intercepted in transit and read by an unauthorized person. Additionally, the text messages from your health care provider may be available to anyone who has access to your phone, such as if they see a notification pop-up on your phone’s home screen. These texts may identify that you have a particular health condition.
By responding “Y” or “Yes” to your enrollment text message, you are indicating that you would like to be enrolled in texts from your health care provider and that you understand that there is a risk that your text messages could be read by unauthorized persons. If you choose not to receive texts, your health care provider will continue to treat you but you will not receive the benefits of texts that assist you in navigating your care.
By responding “Y” or “Yes,” you agree that your health care provider may send you recurring automated texts at the mobile number you provided for purposes of your care management. You do not need to consent to receive these texts as a condition of receiving care from your health care provider. Message and data rates may apply. Text STOP to cancel; HELP for help.
By responding “Y” or “Yes,” you also are confirming that you are 18 years or older and are legally able to enter into agreements on your own behalf.
In some cases you may be receiving and sending texts on behalf of another person, such as a child, parent, or partner, who is the patient of a health care provider. By responding “Y” or “Yes,” you are confirming that you have the legal right or authority or have obtained all necessary consents and authorizations to communicate on behalf of such other person with their health care provider and interact with Memora’s platform on their behalf.
If you have questions about how your information may be used or shared, please see your health care provider’s notice of privacy practices.
Welcome, and thank you for your interest in Memora Health Inc. (“Memora,” “we,” or “us”) and our website at www.memorahealth.com, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Memora regarding your use of the Service.
OUR SERVICE IS NOT INTENDED FOR EMERGENCY SITUATIONS. IN THE EVENT OF A MEDICAL EMERGENCY, PLEASE CALL 911 OR APPROPRIATE EMERGENCY RESPONDERS.
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
Arbitration NOTICE. Except for certain kinds of disputes described in Section 15, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND MEMORA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 15).