Automatically Follow-Up with Patients
Felix, your intelligent assistant, delivers responsive care via HIPAA-compliant text messaging to help patients get to goal faster and detects signs of trouble before patients get worse.
Increase Patient Satisfaction with Automated 24/7 Support
Reduce your workload and cut your follow-up overhead by automating away frequently asked questions about symptoms, medications, and treatment plans.
Collect Key Patient Data & Actionable Insights
Powerful analytics save you valuable time with patients by synthesizing and delivering weekly reports on patient-reported outcomes and progress.
No complicated setup or installation. Our dashboard works on any desktop or laptop browser.
What is Memora Health?
Memora Health is a simple tool used by your care team to send automated, toll-free text messages to your cell phone. Each simple message is personalized to your specific treatment plan and condition. Each message is no more than a few sentences, and most give you choices to answer from to make responding as easy as possible. Memora Health text messages can be read on any kind of cell phone.
Why was I prescribed this?
Your care team has prescribed you Memora Health to help you reach your treatment goal faster and help them see how you’re doing between visits.
How many messages will I receive?
Depending on your health care needs, you may receive messages daily. Some messages may ask for simple answers from you. Please answer each question honestly. Your care team can view your responses to help them provide the best possible care.
Who can see my messages?
Only your provider and care team will have access to the messages sent to you and your answers.
Will I be charged for this?
Memora Health text messages are toll-free and thus come at no cost to you.
How do I start or change my intervention?
If you were prescribed Memora Health by your provider, you should receive a text message asking you to confirm that you are the right recipient of these messages and consent to receiving these messages. Please respond Y or Yes to begin the intervention.
How can I stop receiving messages?
You can opt-out of Memora Health messages at any time. Text STOP to the number sending you text messages.
What happens when I text back?
When you text back an answer or concern, you may receive an automated response to your message. Your provider and care team will be able to see the texts you send.
What should I do if I respond incorrectly?
If you respond incorrectly by mistake, send a second text message with your correct response, as shown below:
Who is Felix?
Felix is an artificial intelligence-based virtual assistant that works with your provider and care team to help answer your questions about your medications and treatment.
What can Felix tell me?
Felix can tell you about your medications, treatment plan, side effects, and care management at home. Felix can also send you care support and coaching to help you better manage your condition at home.
What if Felix does not immediately respond?
While this is rare, sometimes Felix is unable to answer questions. If you are having an emergency, please contact 911 or go to the emergency room.
What should I do in an emergency?
Memora Health and Felix are not meant to replace your physician or replicate the advice of a physician. If you have any immediate questions or concerns, please contact your provider’s office directly. If you are experiencing an emergency, call 911 immediately.