Reimagining the Healthcare Journey for Today's Consumer

Discussion takeaways include:

• Understanding the triple consumer base (patients, clinicians, and staff) in healthcare — and why you need to make changes/innovate for all three of these consumers or risk failure.
• Recognizing key points in a healthcare journey where consumers may fall through the cracks — and how the right tech infrastructure can relieve care teams from work-outside-of-work time, extreme burnout, unintended clinical mistakes, and more.
• Identifying tools and techniques that can succeed in an environment of limited resources — and actionable steps you can take to solve issues with the consumer journey.

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