Supercharge Surgical Care With AI Assistance

Support your patients from surgery to sofa — without needing a single phone call.

Memora uses AI to enable accessible, actionable, and always-on care assistance for your patients undergoing procedures — while unburdening your surgical teams from overwhelming alerts.

Spotlight Program

Total Knee Replacement Care Program

Supporting a patient on their surgical journey requires a deep understanding of patient needs before, during, and after their procedure.

Guide patients with AI-backed support through each step so they can approach prep and recovery with confidence. For providers, intelligent task automation helps you adhere to CMS’s PROM-PM mandate without added care team burden.

Impact on Surgical Care

Inspire Confidence

Prepare and support patients throughout their surgical journey

Improve Outcomes

Identify post-operative symptoms early and avoid costly readmissions 

Reduce Cancellations

Prepare patients for their procedures and eliminate gaps in coordination

A Win-Win-Win For Everyone

Healthcare often feels overwhelming for patients and the teams in charge of their care. Simplify surgical prep and recovery — for both patients and their care teams — with Memora’s AI-backed, EHR-integrated Care Programs.*

Drive Operational

  • Reduce manual care team outreach

  • Mitigate the burden of data collection

  • Cut down on patient inbound calls/messages

Enhanced Clinician
& Patient Experience

  • Boost patient satisfaction

  • Foster patient loyalty

  • Enhance care team fulfillment

Support Financial Sustainability

  • Minimize complications & associated penalties

  • Increase post-surgical follow-up visits

* representative goals of Memora partners

Augment Your Care Team with Intelligent Assistance

Leverage AI to automate program-specific interactions via white-labeled, native SMS. With deep EHR integrations, text messages are personalized for each patient.

As your virtual health partner, I’m here to help with discharge instructions, appointments, managing symptoms, and more! Text me whenever you need to, I'll reply instantly.
That’s helpful. Do I need to bring anything with me for my knee surgery?
Bring your photo ID, insurance card, any forms from your care team, and a list of your current medications. Pack personal items like flat, closed-toe shoes and any walking device you might use. Leave your medications and valuables at home.
Thank you!
Sure! Let me know if you have any more questions.
Is there anything in your pre-surgery instructions that confuses you or that you don’t understand?
Yes. I don’t know where to start.
Take a minute to open your care plan. There are a few instructions that are especially important in preparing for your surgery. Here’s what to look for:

• Checklists
• Your medical appointments
• Medication instructions
• Diet/nutrition & exercises

To get the best results, it's important to plan ahead. These tips help make your surgery and recovery as smooth as possible.
We’d love for you to complete this survey before your surgery takes place. It should only take a few minutes and gives us insight into how your hip is doing.
Ok let’s get started.
What amount of hip pain have you experienced during the last week going up or down the stairs?

• None
• Mild
• Moderate
• Severe
• Extreme
What amount of hip pain have you experienced during the last week walking on an uneven surface?
Following your exercises at home and attending your rehab therapy appointments will help you move around better. If you do not have your appointments set up, follow the instructions given to you to book your sessions. 

Moving after surgery is one of the keys to success! Remember, you can text me questions any time they come up!
How long will I need to do physical therapy for?
Physical therapy typically starts right after surgery. The physical therapist will help you do some gentle movement and exercise before helping you move around. How long you participate in PT will be individualized based on your progress, and you will work with your doctor and therapist to come up with a plan that works for you.
What activities can I do after my surgery?
Remember, your body is healing! If you have pain, slow down. You should aim to increase your activity little by little each day. Walk when you can, and try not to sit or stand for too long at one time. Most people make improvements over several weeks and feel like themselves again within 6-8 months.
I’m worried about my wound.
Some things to look out for at the incision site include:

• Increased pain
• Unusual or foul odor
• Feels warm to the touch
• Any puss, bleeding or excess fluid
• You’re experiencing a fever

Do any of these apply to you?
Yes, there’s an odd odor.
We’ve sent a message to your care team for review. If your question or concerns are urgent, reach out directly or call 911 if this is a medical emergency.
In the last 30 days, have you gone to the emergency department or been readmitted to the hospital?
No I haven’t.
Thanks for taking the time to answer these questions. We’ll pass this information along to your care team.
The patient experience with Memora

“I like that I can type in a symptom and get information right away. That makes me feel reassured, that I’m not just on my own and having to Google symptoms but actually being able to ask a question in real time.”

Related Resources

Ready to Transform Care Delivery?

Unburden care teams with scalable clinical workflows, and guide patients to better outcomes and satisfaction — all with a single platform.