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James Colbert, MD, MBA
Vice President of Care Delivery
“Navigating the health care system is hard, and it is even more challenging for patients with complex and chronic diseases. However, simple tools like text-based support can provide much-needed guidance and enhance the essential connection between patients and providers that is at the heart of clinical care. “

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Caleb Johnston, RN, MBA
Oncology Clinical Programs Manager
“I wanted to share with my network this super interesting research and findings from Dr. Samuel Takvorian, physician at Penn Medicine, University of Pennsylvania Health System. This article is 100% worth the full read, but what stood out to me the most was his analysis of a few key areas: why PROs matter, why PRO completion varies for equity reasons, and why PRO completion varies operationally. Proud to play a part in advancing health equity and improving routine monitoring of PROs and learning more about how others are breaking down barriers to greater health equity”

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Matt Troup, PA-C
Internal Medicine Clinical Programs Manager
“At the height of the COVID pandemic, with visitor restrictions in place, I would call a family member for each of my patients at the end of every shift (with permission). Patients felt alone, and families felt isolated from their loved ones, so having a provider reach out with a daily update was crucial. Building that kind of connection during a patient's critical moments first attracted me to a career in medicine. Still, when combined with a mountain of administrative tasks and expectations, the days would become incredibly long and stressful. I would love to hear from other healthcare providers about your thoughts on this article and how the provider and patient experience can coexist.”

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Shantel Lee, BSN, RN
Clinical Programs Support Specialist
“When I worked bedside, I worked in a diverse community, with many patients who didn't speak English, or English was their second language. Nationally, the average patient’s literacy level was below 8th grade. I would frequently see a look of panic and confusion that would set in when the provider left the room, after giving them a bunch of information about their diagnosis and next steps. Being hospitalized can be a frightening experience and can cause anxiety, but imagine how that’s amplified if you don’t understand what is happening. I recently read an article that discusses how SCAN Health Plan reduced disparities in medication adherence with their Black and Hispanic members by speaking with the community, and creating company-wide initiatives to address the problems. What are some ways you’re working to promote health equity at your organizations? I would love to chat about it!”

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Lorissa Snaith, BSN, BPHE, RN
Women’s Health Clinical Program Manager
“Imagine the health needs of women viewed as the 'whole person' not just 'a body part'. Recognizing that it's about the whole person, and not just ONE intervention to help a woman in managing their health. This was the enlightening discussion I had while attending a recent HLTH webinar for "A Better Future for Women's Health.”

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Srija Reddy
Clinical Programs Support Specialist
“The COVID-19 pandemic has fast-tracked the digital health movement and transformed care delivery as patients and providers have embraced telehealth and other digital innovations. The benefits of digital health are abundant — increased accessibility to healthcare, automated monitoring of chronic conditions, unburdening clinicians, etc. However, digital health companies must tread this transformation thoughtfully and intentionally — healthcare technology can easily exacerbate existing health inequities and leave behind already marginalized communities. Recently, the World Health Organization (WHO) and the International Digital Health and AI Research Collaborative (I-DAIR) have joined forces to combat this health divide through “research and development and governance of the digital and AI Space.” I am excited to see how this partnership will help distribute digital health in a more equitable manner globally and more specifically to Low and Middle-Income Countries.”

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