Memora Health Inc. (“Memora,” “we,” “us,” or “our”) respects your privacy.
along with our related websites, networks, applications, mobile applications, our electronic communications, including email and text messages,
and other services provided by us (collectively, the “Services”). By using the Services,
In providing the Services, we collect and obtain information about individual consumers (“End Users”) to, among other things, provide End Users access to an artificial intelligence engine that delivers disease management suggestions, reminders, healthcare services such as appointment scheduling, and related information through the delivery and receipt of health-related text messages. In providing the Services, we at times act as a service provider to health care providers (“Providers”) who use the Services to engage with End Users.
INFORMATION WE COLLECT
Memora collects information from and about users of the Services in a variety of ways. This information includes:
HOW WE USE YOUR INFORMATION
We use information in a variety of ways to provide our Services and to operate our business, including the following:
HOW WE SHARE YOUR INFORMATION
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
HIPAA, PIPEDA, GDPR, PHIPA, PIPA
We do not accept liability for unintentional disclosure. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our Services.
In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of any of the Services are restricted to
authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
To request access to, or correction, amendment or deletion of your information, End Users should contact [email protected].
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Services is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at the contact information listed below. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
CALIFORNIA PRIVACY RIGHTS
Under California’s “Shine the Light” law, California residents who provide personal information to us in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about certain types of information we may share with other businesses for their own direct marketing uses. To make such a request, please send an email to [email protected] and provide us with your name, address and email address. We will respond to you within 30 days of receiving such a request. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
DO NOT TRACK
We do not support Do Not Track with respect to the Services at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit Do Not Track.
ACCOUNTABILITY FOR ONWARD TRANSFERS
Except as permitted or required by applicable law and in accordance with Memora’s role as a
controller or processor, Memora provides EEA users with an opportunity to opt out of sharing
their information with third-party controllers. Memora requires third-party controllers to whom it
discloses the information of EEA users to contractually agree to (a) only process the user
information for limited and specified purposes consistent with the consent provided by the
relevant EEA user, (b) provide the same level of protection for user information as is required by
the Privacy Shield Principles, and (c) notify Memora and cease processing user information (or
take other reasonable and appropriate remedial steps) if the third-party controller determines
that it cannot meet its obligation to provide the same level of protection for user information as is
required by the Privacy Shield Principles.
Memora commits to cooperating with EU data protection authorities and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of an employment relationship.
RECOURSE, ENFORCEMENT AND DISPUTE RESOLUTION
If you have any questions or concerns, please write to us at the address listed below. In
compliance with the Privacy Shield Principles, Memora commits to resolve complaints or
disputes about our collection, disclosure or use of your personal information. EU individuals with
inquiries or complaints regarding our Privacy Shield policy should first contact Memora at
[email protected] directed to Memora Health’s counsel.
Memora has further committed to refer unresolved Privacy Shield complaints or disputes to the International Centre for Dispute Resolution’s American Arbitration Association (“ICDR-AAA”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint or inquiry from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.adr.org/support for more information or to file a complaint. The services of ICDR-AAA are provided at no cost to you.
A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Memora is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”) and U.S. Health and Human Services (“HHS”).
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You can opt-out of receiving further promotional emails from us by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address listed below.
You can opt-out of receiving further text messages from us by texting “STOP” to the number from which you are currently receiving messages and health information. Alternatively, you can contact us at [email protected] to adjust or opt-out of further text messages.
Memora Health Inc.
38 Bluxome St
San Francisco, CA 94107
Effective Date: December 14th, 2019